FAQs
GENERAL QUERIES
Is Cash On Delivery (COD) Available?
Yes! COD is available for all orders of serviceable pin-codes.
How To Place an Return / Exchange Request?
- Visit Return / Exchange option under support section on the website or click here to raise a return/exchange request for your order.
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you would want to Return/Exchange.
When Will I Get My Refund?
It usually takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 2 business days.
How do I Cancel My Order?
If you wish to cancel your order, you can send an email to info@filori.studio or call customer support at +91 8147300352
What Payment Methods do You Accept?
You can purchase on our website using a debit, credit card, net banking, UPI or wallets.
You can choose these payment methods at checkout.
How Long Will My Order Take to Arrive?
The order usually takes 2-5 working days to reach all the metros and tier-I cities, however, for some pin codes it might take a little more time. You can check the pin code serviceability and delivery timeline under product details page.
In case of delay please get in touch.
Email: info@filori.studio
Contact Us: +91 8147300352
How Would I Know If My Order is Placed?
You will get a confirmation of the placed order on your registered Email ID and WhatsApp. Besides, we will further notify you once it is dispatched from our warehouse.
Do You Ship Outside India?
We currently do not ship outside India.
SHIPPING
My Order has been Returned to Origin (RTO). What does that mean?
Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
What is the status of my order?
Once you have placed your order, we will send you a order confirmation via WhatsApp and Email .
Once your order is shipped we will send you another WhatsApp and Email along with the link to track your order Or to track your order please Click Here
Please note - Tracking starts only after your order is shipped
How Long Will My Order Take to Arrive?
The order usually takes 2-5 working days to reach all the metros and tier-I cities, however, for some pin codes it might take a little more time. In case of delay please get in touch
Email: info@filori.studio
Contact Us: +91 8147300352
Do You Ship Outside India?
We currently do not ship outside India.
CANCELLATION, RETURN / EXCHANGE & REFUND
How do I Cancel My Order?
If you wish to cancel your order, you can send an email to info@filori.studio or call customer support at +91 8147300352
How To Place an Return / Exchange Request?
- Visit Return / Exchange option under support section on the website or click here to raise a return/exchange request for your order.
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you would want to Return/Exchange.
What Happens To Orders Where Products Are Received In Damaged Condition?
We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on
Email: info@filori.studio
Phone: +91 8147300352
Incase you fail to intimate us about the same with in defined timeline, return might not be processed.
What Should I Do If I Receive a Different Item From The One That I Have Ordered?
We try our best to deliver the right products within time, however, in a few rare cases if you receive a different/wrong product, we request you to email us a photograph of the different/wrong product on
Email: info@filori.studio
Phone: +91 8147300352
Within How Many Days Of Purchase Can I Return My Order?
Return request needs to be raised within 7 days of the delivery date.
When Will I Get My Refund?
It usually takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 2 business days.
SIZING HELP
How Do I Determine The Correct Size For Me?
While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.
In case of any help, please get in touch with our stylist on
Email: info@filori.studio
Phone: +91 8147300352
